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AVENSA TOURS AND SAFARIS, hereinafter referred to as ‘Avensa’,
accepts bookings subject to the client agreeing to the
terms and Conditions as set out below:
1. BOOKINGS AND PAYMENT.
1.1. A booking shall be deemed to have been conducted
in Paarl, South Africa, and shall be interpreted according
to the laws of the
Republic of South Africa.
1.2. The parties consent to the jurisdiction of the Magistrates
Court of Paarl in terms of the provisions of Section 45
of Act 32 of 1944
as amended, but it is specifically agreed that Avensa
at its insistence has the discretion to sue in
the Supreme Court if deemed appropriate.
1.3. A booking is considered as accepted when Avensa has
received a non-refundable 25% (twenty five percent)
deposit and a completed
booking form, and once Avensa (or their Agent have issued
confirmation plus invoice.
Avensa reserves the right
to decline any booking.
1.4. All prices, services and durations are correct at
time of printing, but are subject to change without prior
notice.
1.5. Before accepting a booking, Avensa reserves the right
to alter the published price of any tour to significant
exchange rate fluctuations,
increased tariffs, surcharges, entry fees, or any other
escalating costs beyond our
control.
1.6. The deposit forms part-payment of the full tour cost.
The balance due must be paid no later than 56 days
before the scheduled departure
date. Avensa reserves the right to treat any booking as
being cancelled by
the client if such payment is not received.
1.7. A tour booked less than 56 days before the advertised
departure date is subject to payment of the full tour
price.
1.8. If a client fails to join the tour for which they
have booked, joins after the departure date or leaves
before the
specified return date,
no refund will be made by Avensa.
2. CHANGES MADE BY CLIENT.
2.1
Should the client need to change their reservation for
whatever reason, Avensa will make every effort to
accommodate them with a
suitable alternative date or tour booking.
2.2 If a suitable alternative booking is agreed with Avensa,
an additional fee of ZAR 300 (Three hundred Rand) may
be levied to cover additional administrative
costs incurred by Avensa.
2.3 If Avensa is unable to assist the client with a suitable
alternative booking, they will deem the booking as
cancelled by the client,
and the tour will be subject to the cancellation fees
as shown below.
3. CHANGES OR CANCELLATIONS MADE BY AVENSA.
3.1 Avensa makes every effort to operate itineraries as
advertised, and we make our arrangements well in advance.
However, we still rely on
the availability of facilities and resources within resorts,
hotels, lodges guest houses,
game parks, reserves, campsites,
etc. We may there for have to alter our itineraries due
to circumstances beyond
our control.
3.2 Avensa may cancel, suspend, alter or withdraw the
booking at any time prior to the departure date, in which
case
Avensa’s liability will
be limited to refunding all monies received from the client.
3.3 At any time Avensa may cancel, suspend, alter or withdraw
the booking in the event of force majeure, in which
case Avensa will refund all monies
received from the client, representing the full extent
of Avensa’s liability.
4. CANCELLATION FEES.
Days
prior to departure/ Percentage of tour price payable.
• 56+
days prior to departure / Deposit for fitted.
• 42 to
55 days prior to departure / 40% of tour price payable.
• 28 to
41 days prior to departure / 50% of tour price payable.
• 14 to
27 days prior to departure / 75% of tour price payable.
• Less
than 14 days prior to departure / 100% of tour price payable.
5. TRAVEL INSURANCE.
5.1 Clients are required to arrange comprehensive travel
insurance that covers cancellation, curtailment, medical
emergencies, repatriation
and personal accident.
5.2 In addition, we recommend that clients take additional
cover for loss of baggage, money or personal items.
5.3 All such travel insurance costs are for the client’s
own account.
6. DEPARTURE POINTS.
6.1 Tours depart from and ends at points indicated in
the detailed tour itinerary. However, it may be possible
to join
and leave the tour at other
points, as agreed by with us by prior arrangements.
6.2 Clients arriving after the tour has departed must
make their own arrangements to meet the tour, with costs
incurred for their own account.
7. LANGUAGE.
7.1 All tours are conducted in English.
8.PASSPORTS AND VISAS.
8.1 It is the client’s responsibility to ensure
that they are in possession of valid travel documents
including passports,
visa, health certificates, proof
of vaccinations, etc.
8.2 Any information or advice given to the client by Avensa
in this regard is done in good faith, but Avensa does
not
accept responsibility for incorrect
documentation.
9. HEALTH REQUIREMENTS.
9.1 It is the client’s responsibility to consult
a health professional before departure with respect to
recommended and
compulsory vaccinations and health
precautions for the countries and regions visited.
9.2 The client confirms that they are in good health.
9.3 Any pre-existing medical condition must be declared
at the time of booking and noted on the booking form.
9.4 The client must make arrangements for the provision
of prescribed drugs or other treatment that may be required
during the tour.
9.5 Avensa reserves the right to reject a booking if,
due to the client’s medical condition and/or specialist
medical
care required, it is felt that
the client’s health may be at risk due to the nature
of a particular tour.
10. LUGGAGE.
10.1 All luggage and personal effects are the clients
responsibility at all times. Avensa does not accept any
liability
for any loss of, or damage
to, client’s luggage or personal effects, however
arising.
10.2 As space is limited, luggage is limited to one soft
bag or small suitcase per person (approximately 50 liters
in
volume when packed),
plus a small bag or hold all for camera, binoculars, personal
effects, etc.
10.3 Avensa retains the right to refuse excess baggage.
11. CLIENT AGE GROUP.
11.1 All ages will be accommodated on normal cultural
and historical tours. On safari trips where there is a
degree of
adventure involved children
younger than 15 years of age cannot be accommodated, except
by prior
arrangement with Avensa.
11.2 Clients over the age of 70 years wishing to participate
in safari and wilderness tours should furnish us with
a
doctor’s certificate
or letter, confirming that they are medically fit to undertake
a potentially physically
demanding tour in Africa.
11.3 Regardless of the afore going, Avensa reserves the
right to reject a booking where it is felt that the clients
physical stamina
and condition may not meet the demands of a particular
tour, safari or excursion.
12.AUTHORITY ON TOUR.
12.1
The decisions of the Avensa guide or driver on tour shall
at all times be final and binding.
12.2 By signature of this document, the client agrees
to strictly abide by the laws, customs and regulations
of all the
countries visited.
12.3 The client further agrees to abide by the instruction
of the guide or driver with regards to safety, discipline
and
running of the tour.
12.4 If the client is in the contravention of the above,
or repeatedly acts in a manner that causes danger,
inconvenience or
annoyance to other clients, the guide or driver may order
the client to leave the tour without
any claim to a refund.
The client shall then be required to make their way home
at their own expense.
12.5 If the client has a complaint whilst on tour, this
should be brought to the attention of the guide or driver.
13. MARKETING.
13.1 Avensa reserves the right to use any photographs
and video footage taken by Avensa during tours for use
in
advertising, marketing
or other professional material.
13.2 The client hereby gives their consent for such material
used, and confirms that Avensa retains copyright over
such material.
14. FORCE MAJEURE.
14.1 Unforeseen circumstances beyond the control of Avensa,
including but not limited to: war, political instability,
terrorism, riots,
acts of God, mechanical breakdown, weather conditions,
floods and decease, may arise while on
tour, causing delays
or changes to itineraries.
14.2 Avensa shall not be held liable in any way for these
possible occurrences, nor for any consequences that may
arise as a result of these.
15. ACCEPTANCE OF RISK AND INDEMNITY OF AVENSA.
15.1 By signing this form, I, the client, acknowledge
that I understand and accept that there are dangers involved
with outdoor activities
in general, and specially, with four-wheel drive tours
and safaris.
15.2 Furthermore I, the client, my heirs, executers, administrators
or assigns hereby indemnify, hold harmless and
expressly exempt
Avensa, its members, organizers, staff and helpers from
any liability whatsoever, however
arising, and for
any delay, inconvenience, accident, injury, illness or
death to my person, or any loss or damage
to my property arising
from any cause whatsoever.
15.3 Furthermore, I, the client, voluntarily assume all
possible risks involved while attending a tour operated
by
Avensa, including
all possible risks as a result of my participation in
any associated activities during such tour,
and confirm that
I will have no claims whatsoever against Avensa arising
there from.
I, _________________________________ (Full Name)
__________________________________ (I.D / Passport
Number)
Accepts all the booking terms and conditions as stated
above.
Date_________________ Signature_______________________
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